Tax / Duties / Returns / Refunds
1. DELIVERY IN THE UK AND INSIDE THE EUROPEAN UNION (EU)
VAT / Sales Tax
If delivery is to the UK then VAT will be charged. If outside the UK, VAT will NOT be charged on the final page of the checkout. Our website will automatically detect the country you are shopping from and show you prices accordingly with or without VAT/Sales Tax.
Cancellations, Order Changes and Refunds – Delivery Inside the European Union
Order Changes
If you wish to change an order, or alter your shipping address and we have NOT despatched your goods yet, please immediately email (info@masai4x4.com) or phone us (+44 1543 254 507) to let us know.
Your Rights as a Consumer – Delivery in the UK and Inside the European Union
In accordance with the UK Law and EU Consumer Rights Directive, if delivery is within the European Union you have a 14 calendar day “Cooling off period” from receiving your items in which you have the right to cancel your purchase and receive a refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment within 10 days of receiving the goods back in a saleable condition. Refunds are strictly subject to the following conditions, please read carefully:
How to Cancel Within the 14 day Cooling Off Period – Delivery in the UK and Inside the European Union
Should you ‘change your mind’ and wish to cancel your purchase within the 14 day “cooling off period”, all returns must be pre-authorised by completing the masai4x4 product returns form. Masai can arrange a collection of the unused goods via courier at your convenience, and at your own cost, or you can opt to arrange the return yourself. We recommend post for smaller low value items or via courier for larger items (for example with www.parcel2go.com). Please include a copy of your invoice inside the box when you return the items. If we arranged collection for you, the cost to us will be deducted from your final refund.
Refunds for Unwanted Goods – Delivery in the UK and Inside the European Union
Providing that the unwanted goods are received back by us in an unused (i.e not fitted), and a resale-able condition we will refund your payment for the goods including initial sending out shipping fees. Cancellations occurring after the 14 day “cooling off period” will not include a refund for initial sending out shipping fees.
All returns are subject to a physical inspection. Returns are not permitted for products that we have custom made for you which includes for example painting or adaption. Orders placed by credit or debit card on our website will be refunded via PayPal or directly onto your credit / debit card. For phone orders we will require your card details again to issue a refund with our card machine. These refunds will be made within 5 working days on return of the goods.
Legal Compliance – Delivery in the UK and Inside the European Union
This returns policy is in accordance with the EU Consumer Rights Directive which came into force in June 2014 and is part of EU law. This law applies to all transactions within the EU where a consumer does not meet the vendor.
Consequential Loss
Masai/Omega Automotive will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.
The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.
Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time.
Modifying A Vehicle
Masai/Omega Automotive cannot accept any liability regarding the supply or fitting of its products in respect of vehicle modifications. It is the responsibility of the vehicle owner to ensure that fitting of any products supplied by Masai/Omega Automotive does not (i)invalidate any vehicle manufacturer’s warranty that may be in force, (ii) complies with local laws and (iii) any required declarations regarding modification are made to your motor insurer.
Damaged Items – Delivery Inside the European Union
We ask all our customers to please inspect their orders upon delivery, the same day, and verify you are happy and that everything is in order.
If you feel your items were damaged during transit via UPS/FedEx, (for example, the box has obvious signs of damage, close to where an item was placed inside) please contact us as soon as possible as our courier companies need to be informed of damage in transit within 24 hours.
You will need to send us high quality photographs of the damage via e-mail.
Where the fitting of parts/ products has been undertaken by Masai/Omega Automotive and has been found to be defective, Masai/Omega Automotive will undertake the appropriate repair/ replacement at our Hoar Cross factory only. Any repairs/ replacement are subject to proper inspection.
In the event parts/ products are damaged during any fitting or installation not undertaken by Masai/Omega Automotive by no refund will be given.
2. DELIVERY OUTSIDE THE UK (INCLUDING THE EUROPEAN UNION)
VAT / Sales Tax
If delivery is to a country outside the UK the VAT / Sales Tax will NOT be charged on the final page of the checkout. Prices will be shown without VAT, as our website detects the country you are shopping from. However, you may be charged import customs duties in your own country.
Customs Duties
If delivery is outside the UK, the receiver of the goods is liable for import duties, if any; not all countries will charge this. It is payable to the courier company or customs office in the receiver’s country. We have no way of knowing what the duty amount will be. You need to check with our country’s customs authority.
You need to pay the customs duties, if any, before you can receive your package. If you DO NOT pay the duties, the package may be returned to us and we will have to charge you for shipping once again, plus a repackaging fee. Items held by customs are at your risk. Refunds will only be provided for items returned in condition suitable for resale.
Cancellations, Order Changes and Refunds – Outside the European Union
IMPORTANT: If delivery is to a country outside the EU you cannot have a refund if you change your mind AFTER we have shipped your items.
Therefore, do not purchase from us if in any doubt about usage, sizes, colours, suitability – call us to discuss first. Even after being advised by us, AFTER we have shipped you are NOT entitled to cancel or claim a refund should you change your mind.
If you wish to cancel or change an order, and we have NOT shipped yet, you should immediately phone us on +441543 254 507. Contact us if in doubt about a purchase.
Damaged Items (In Transit)
We ask all our customers to please inspect their orders upon delivery, the same day, and verify you are happy and that everything is in order.
If you feel your items were damaged during transit via UPS/FedEx/TNT/DPD etc, (for example, the box has obvious signs of damage, close to where an item was placed inside) please contact us as soon as possible as our courier companies need to be informed of damage in transit within 24 hours.
You will need to send us details of the damage via our Masai4x4 product returns form.
Faulty or Defective Items
We ask all our customers to please thoroughly inspect their orders upon delivery, the same day, and verify you are happy and that everything is in order.
You are free to exchange defective goods within 21 days of your delivery date. Please report to us as soon as possible via our masai4x4 product returns form. (NOTE: We cannot accept items returned that have been altered, I.E painted from original colour, or edited permanently.)
We will then arrange for a pickup of your goods, upon return and proper inspection of your items we will send you out a replacement.
If a replacement is urgent, we will ask you to pay for another item. Once we have received your first set of items, upon confirmation of defect or courier damage, this cost will be refunded PLUS return delivery charge.
However, if it is found that your items are in perfect condition and able to be fit etc (We will provide photo evidence to you), we will then return the items back to you, and you’ll need to pay an additional shipping fee for the return.
Terms and Conditions of Website Use
DISCLAIMER
Part Numbers: Reference numbers are used for identification purposes and do not indicate the manufacturer.
All reference to manufacturers, vehicles, part and reference numbers are used for identification purposes only.
Whilst every care has been taken to ensure that the information on www.masai4x4.com is accurate we cannot accept liability for any errors or omissions which may have been beyond our control.
Masai/Omega Automotive and its agents or representatives do not endorse or in any respect warrant any third party products or services by virtue of any information, material or content referred to, or included on, or linked from or to www.masai4x4.com.
You agree to indemnify and hold Masai/Omega Automotive and its affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of content you submit, post to or transmit through the site (including, without limitation, any user content), your use of the site, your connection to the site, or your violation of any rights of another person or entity.
Masai/Omega Automotive is not responsible for readers of this site’s contents taking or refraining from taking actions on the basis of information provided by Masai/Omega Automotive.
Although every care is taken in the preparation of information supplied on www.masai4x4.com, Masai/Omega Automotive is not responsible for any loss suffered as a result of any action taken or refrained from being taken as a result of any information contained in the www.masai4x4.com web site.
These pages do not purport to give any kind of direct personalised advice and it is important that you do not rely upon their contents alone to make decisions that may affect you, your company, family, employer, or any third party you have the power to effect.
This web site is merely an online store and describes our products and service offering as best we can.
THEREFORE MASAI/OMEGA AUTOMOTIVE OR ITS AFFILIATES, NOR ANYONE WHO HELPED DEVELOP, CREATE, PRODUCE OR DELIVER THE MATERIAL AND INFORMATION IN THIS SITE ARE LIABLE FOR ANY DAMAGES RELATED TO YOUR INTERPRETATION OF THE MATERIAL ON THIS SITE.
It is wise to seek professional advice and to know your limits when conducting any kind of DIY work.
COPYRIGHT, TRADE MARKS AND INTELLECTUAL PROPERTY
The content of our website is the property of Masai/Omega Automotive Ltd.
The content and materials on this site are protected by copyright and other intellectual property laws. Any unauthorised use of the content and materials may violate such laws.
Except as expressly provided herein, Masai/Omega Automotive do not grant any express or implied right to you under any patents, copyrights, trademarks or trade secret information with respect to the materials.
Except as specifically permitted herein, no portion of the materials may be reproduced in any form or by any means without the prior written permission of Masai/Omega Automotive.
All rights in Masai/Omega Automotive and other marks owned by Masai/Omega Automotive are reserved.
Reproduction of any part of www.masai4x4.com, including copying, downloading, extracting prints or copies of whatsoever nature without prior written permission is prohibited. For such permission users of our website should contact Masai/Omega Automotive at the trading address in Lichfield. You may print out any of our pages for personal use but not commercial use – unless expressly given permission by Masai/Omega Automotive.
The use of data-mining or extraction software or bots by any company that is not approved by Masai/Omega Automotive is strictly forbidden. In particular the use of Picscout will be treated as hacking.
LINKS TO THIRD PARTY SITES
Masai/Omega Automotive may contain links to other websites that are not under the control of or owned by Masai/Omega Automotive. Masai/Omega Automotive is not responsible for the content of such other sites or any link contained in a linked site; or any changes or updates to such sites and does not endorse the material on them. Masai/Omega Automotive provides these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Masai/Omega Automotive of the site.
Payment Gateways
We offer different methods of payment for products across the website. Not all payment methods are available in all countries. Links to terms and conditions for payment services provided by Klarna are included below.
Klarna – Terms & Conditions
SECURITY STATEMENT
We take security very seriously, which is why we have chosen to use online credit and debit card processing facilities provided by secure gateway payment service providers. It is now known that Internet transactions through systems such as PayPal are inherently more secure than other methods of making purchases in “card holder not present” situations such as telesales, or when giving a card to a waiter in a restaurant. Your online purchase from us will take place in real time, and we will never see your credit card details. You can have confidence that our online purchasing facilities are secure and safe to use.
APPLICABLE LAW AND JURISDICTION
The provision of the information on www.masai4x4.com is governed by the Laws of England and shall be subject to the jurisdiction of the English courts. The information contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.
Masai/Omega Automotive Ltd makes no representation that the materials available on this site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.
Any rights not expressly granted herein are reserved.
